Refund Policy
Customer Satisfaction is our number one goal, therefore we do all that we can to facilitate your needs. Our goal is for our customers to be satisfied with their purchase. If for any reason you're not satisfied, please notify us immediately so that a customer service representative can answer any questions you may have or assist in resolving any issues you may experience.
Order Inspection: Please inspect all orders immediately upon receipt. If you note any damage or missing items with your order, these issues must be reported within seven (7) business days of delivery by calling us at 86-166-2870-7586 between 9:00 am and 4:00 pm (GMT+8).
Special or Custom orders are final and may not be returned. Our returns department makes it quick and easy to return an eligible item. Eligible items include: products not ordered by customer, incorrect order quantities or product, or damaged/defective products. Any eligible items must be returned within (60) days of receipt and contain all original product packaging and any accessories. Returns must be shipped via a trackable method, such as USPS, UPS, DHL, or FedEx. To begin the return process, call us at 86-166-2870-7586 between 9:00 am and 4:00 pm (GMT+8) and a customer service representative will provide you with detailed instructions.
Defective Product: If there is a manufacturing defect with our product, please contact us immediately. Contact us by e-mail: info@risefitpro.com or via phone at 86-166-2870-7586 between 9:00 am and 4:00 pm (GMT+8) , detailing the precise nature of your problem.
Order Cancellation: If the option to cancel the purchase is exercised there is a 15% restocking fee and the return shipment of the product would be at the customer's expense.
Order Inspection: Please inspect all orders immediately upon receipt. If you note any damage or missing items with your order, these issues must be reported within seven (7) business days of delivery by calling us at 86-166-2870-7586 between 9:00 am and 4:00 pm (GMT+8).
Special or Custom orders are final and may not be returned. Our returns department makes it quick and easy to return an eligible item. Eligible items include: products not ordered by customer, incorrect order quantities or product, or damaged/defective products. Any eligible items must be returned within (60) days of receipt and contain all original product packaging and any accessories. Returns must be shipped via a trackable method, such as USPS, UPS, DHL, or FedEx. To begin the return process, call us at 86-166-2870-7586 between 9:00 am and 4:00 pm (GMT+8) and a customer service representative will provide you with detailed instructions.
Defective Product: If there is a manufacturing defect with our product, please contact us immediately. Contact us by e-mail: info@risefitpro.com or via phone at 86-166-2870-7586 between 9:00 am and 4:00 pm (GMT+8) , detailing the precise nature of your problem.
Order Cancellation: If the option to cancel the purchase is exercised there is a 15% restocking fee and the return shipment of the product would be at the customer's expense.